KILLSTAR Reviews

Based on 573 customer reviews from our shopper community, KILLSTAR’s overall rating is 3.81 out of 5 stars and 85% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 82% of reviewers consider KILLSTAR overall a good value option, based on a rating of 3.09 from 11 votes. Most consumers are generally satisfied with Shipping & Delivery (3.33 / 9 reviews) and Price & Quality (3.27 / 15 reviews) KILLSTAR offers. The most common issues with KILLSTAR are around Return Policy and Customer Service based on a rating of 2.83 and 2.59.

3.8

573 Reviews

Overall Rating

5 Stars

149

4 Stars

334

3 Stars

4

2 Stars

7

1 Star

79

Good Value

3.1

Price & Quality

3.3

Shipping & Delivery

3.3

Customer Service

2.6

Return Policy

2.8

All Reviews (573)
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ErikFranklin
May 13, 2023
"As a plus size woman who wants small…"
As a plus size woman who wants small children to point at me and whisper “I think she’s a witch!” Killstar is ideal.

Great quality clothes, shoes and accessories. Have purchased many times and if I had more money I would buy even more!

The only con is that they don’t have free returns so you are less inclined to buy a few sizes to see what fits best or get several items for one event to see what looks best

Despite that I highly recommend them!
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EleanorMason
May 13, 2023
"Sales x quality"
Great sales, great quality clothing that's true to size. Loving what's coming out and can't wait for my order to arrive ! X
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psinghbgs
May 12, 2023
"Tracking my parcel is very complicated…"
Tracking my parcel is very complicated and I don't understand how to do it, it should be more simple
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jonesbranden03
May 12, 2023
"My order was delivered quickly and…"
My order was delivered quickly and packaged well so there was no damage to my item from the postal process. Would definitely reccomend.
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lazyostrich668
May 12, 2023
"Very disappointed"
Absolutely disgusting service. The jeans I ordered where too small so asked for the next size.. Sent them back the same day, that cost me £9.. Decided I'd just have a refund instead. I Sent an emal same day to confirm..Looked on their website next day and they had been reduced to half price. They have just sent me my original order back stating that they will not except them back because of the condition they're in?! They went back in the condition i received them in!! Definitely avoid this store.
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natalkamiteva
May 11, 2023
"Such a good website"
Such a good website, always have new stuff in and never had a problem with delivery
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Cecil
May 11, 2023
"Impressive display of garments"
Impressive display of garments, but when you read the small print, limited sizes available. I was lucky, I got what I wanted, but since, when I have looked none of the things I want are in stock.
If you are XS or 5XL you`ll be fine but "normal sizes".....good luck
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Vivan.Holt
May 11, 2023
"Great Item as described"
Great Item as described
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greenmouse192
May 10, 2023
"Love this brand"
Love this brand! All products I have bought have been amazing quality and shipping has always been on time and quick.
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crazylion327
May 10, 2023
"Really happy with this bag"
Really happy with this bag, was amazed with how big it was. It was a birthday gift for a friend and to say she was happy is an understatement. Didnt have to wait to long for delivery either. Winner alround.
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JoanneFerguson
May 10, 2023
"I love my new clothes!"
The clothes are amazing! The shipping went smoothly despite my ordering during the Easter holidays.
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Toppot45
May 10, 2023
"It would be better if"
It would be better if, as before, you wrote what sizes are on the model, weight and height, because it is very difficult to choose a size sometimes
The rest is all just perfect xxxx
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JasonCraig
May 10, 2023
"Great quality items,vast ctop quality hoice of…"
Great quality items,vast choice of clothes and always delivered on time.
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goldengoose345
May 10, 2023
"Too short a window to return items…"
Too short a window to return items compared to most retailers, bought what I thought was a dress and only a skirt showed up, descriptions not clear enough. Purchased a top and far too short in the body for a Large.

Customer service was very poor and dismissive, rude and abrupt when asking for a refund instead of gift card. Don't buy from this retailer, just a bad experience overall, spend your money with someone who values their customers.
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Gail.Simpson
May 10, 2023
"Fantastic Birthday gift for my goth…"
Fantastic Birthday gift for my goth sister!

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Questions & Answers
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How long after getting an email saying your order shipped does killstar actually hand over you order to a mail carrier?

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Are there other similar companies to killstar that are less expensive or better?

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beautifulmouse934
September 18, 2019

“DollsKill has some of the same products and customer service is so much better”

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Are the sizes true to size? in the womens skirts? im a 25/26 waist and im not sure if xs or small is best?

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BraydenMartinez
February 26, 2019

“Their sizes seem to be random. Some items are true to size, others are very small. But if you order and the size doesn't fit, you have to pay to return it.”

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